 Happy New Year! We look forward to the opportunity to serve you in 2012! |
| Very impressed. I had an issue with something and made a note of it when I made my purchase and the company immediately emailed me and rectified the issue. Shipping was immediate and arrived early. Finally a company with excellent customer service! from Karen G. in Austin, TX I found exactly what I was looking for at a reasonable price. I was amazed how easy it was to order and how quickly I received the merchandise. I have recommended this site to others. - Secretary from Oklahoma | Shipping & ReturnsShipping Options, Pricing & PoliciesWe offer three shipping options in the Continental US:
UPS Ground and UPS Next Day & 2nd Day Air cannot deliver to a P.O. Box address. If in doubt please provide a physical ship to address. Shipping rates are as follows: Ground Shipping
2nd Day Air Shipping
Next Day Air Shipping
Please make sure your shipping information is correct and complete. Incorrect or incomplete shipping information may result in additional address correction charges that will be the responsibility of the customer. While we do not inflate shipping costs, there are some locations and/or orders that may be subject to slightly additional shipping charges. These include remote/rural locations, some locations on the West coast, Alaska, Hawaii, & military addresses. This may also apply to large, heavy, or oversized Next Day or 2nd Day Air orders. If this applies to your order, you will be notified via e-mail before your order is processed. International orders are welcome. Please place your order online. We will reply via e-mail with shipping options & costs. After you select your shipping choice by reply e-mail your order will be processed. International orders will not be processed until you select a shipping choice. We strive to send our orders out as soon as possible. You will always receive a personal confirmation of your order with the exact ship date. We send these confirmations when the order has been labeled. Please take into consideration the following unique situations:
Guarantee/Return PoliciesAll of our products are of very high quality. If for some reason you are not satisfied with your order, we will refund you the cost of the merchandise upon its return to our company. A 20% re-stocking charge will apply on all orders that are cancelled or returned. This does not apply to product exchanges or any errors caused by our company. Prior to any returns, you must contact us to receive a RETURN AUTHORIZATION (RA). Failure to do so may result in delays of the credit process. All merchandise must be received back to us in its original condition. For example, packaged merchandise must be unopened, clothing must be unlaundered with original tags attached, etc. Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error of Retirement Gift Company.com. Returns and exchanges more than 30 days after placement of order will not be accepted. Claims filed for broken or damaged merchandise must be reported to Retirement Gift Company.com within 15 days of receipt of order to guarantee refund or replacement. |
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